ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per below criteria: Purchased product is eligible for exchange if the product was delivered in a damaged state, within 7 days of delivery if original packaging and tags are intact & the product is not used or washed. Products purchased during sale period / discounted pricing, are not eligible for returns or exchange. Customized products or special bulk orders are not eligible for returns or exchange. International orders are not eligible for returns or exchange. Exchange Process if your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via mail: contact@houseofurmi.in
For damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in. Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps: In case of quality issue/defect: Please pack the product in its original packaging along with the invoice, labels, tags, bags, and/or any other inclusions sold as a part of the purchase. Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines. In the rare occurrence that a replacement piece is not available, a credit note will be issued for the full amount for the damaged product. Our credit notes can be used on our website. We offer size exchange only for the same style of clothing purchased. We are unable to entertain requests to replace garments with a different style even if the price is the same. Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.